Return Policies | Whole Earth Provision Co.
Return and Exchange Policies

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Frequently Asked Questions

 

What is Whole Earth’s Return & Exchange Policy?

 

So what is Sellable Condition?

 

What if my item is under warranty?

 

How do Returns work?

 

What if I want to make an Exchange

 

 

Returns & Exchanges

We offer return and exchange services both online and in our retail stores. Most of our products can be returned within 1 year of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations due to a defect or other problem, we will do our best to quickly remedy the situation. Here is our Return and Exchange Policy:

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Whole Earth's Return & Exchange Policy

•  We accept returns and exchanges on full price items purchased at Whole Earth's online or retail stores for up to 1 year from the date of purchase that meet the following requirements.

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•  Items must be in sellable condition. Sellable condition is defined as:

 

  •  items in original packaging

 

  •  manufacturer's tags attached

 

  •  unworn except for try-on for look and fit

 

  •  unwashed and unblemished (no scuffs, rips, stains or smells)

 

Items NOT in sellable condition are not eligible for exchange or return. If returned to customer service, they will be shipped back to the address on file.

 

•  Proof of purchase is required. If you are unable to find your receipt, Customer Service would be glad to help.

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If a product has a manufacturing defect in materials or workmanship within the manufacturer's warranty timeline, please contact: support@wholeearthprovision.com

 

Our Returns Policy does not cover wear and tear due to intended use, abuse, or accidents. Products that may carry a 'Lifetime' guarantee from the manufacturer refer to the lifetime of the materials, not the lifetime of the owner of the product. Materials naturally breakdown over time and will not be warrantied past their lifetime.

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All sales are final on Sale Items and Climbing Gear. Please be 100% confident in your selection of sale items and climbing gear before purchase. There are no returns or exchanges on sale items or on structurally rated climbing hardware, ropes, slings, and helmets. A visit to one of our Whole Earth stores for a hands-on selection of climbing gear is your best option if you are unsure.

 

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How to return an item

In Store —

If you purchase an item and decide to return it, visit one of our retail stores for the return. Refunds will be credited to the original form of payment.

 

Online —

If you choose to mail your return rather than bringing it in to one of our retail stores, please contact Customer Service and request a Return Authorization number (RA).

 

Mailed returns require a Return Authorization (RA) issued by Customer Service prior to shipping.

  •  When issuing a Return Authorization (RA), we will email you a return label for the item(s), and you will have 10 days to ship your return package.

 

  •  Additionally, a $7.50 fee for the return shipping label will be deducted from the credit for your return once the merchandise is received and the return is processed. If your package was oversized or incurred special shipping fees, the charge may be higher.

 

Carefully repack the item with all product packaging and manufacturer's tags. Apply the shipping label and send it on to us. The Whole Earth clothespin is yours to keep.

 

When the return is received and processed, our Returns Department will refund the value of the item(s) to the original form of payment, minus a shipping fee. If the returned items were purchased in-store using cash, we will mail a check to your address on file.

view our Returns Policy  |  back to top

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How to exchange an item

In Store —

If you purchase an item and decide to exchange it, visit one of our retail stores to make the exchange.

 

Online —

To exchange an item, please place a new online order for your replacement item. This will insure the quickest turnaround on your exchange. After placing the new online order, please contact Customer Service and request a Return Authorization number (RA) for the item to be returned.

Mailed exchanges require a Return Authorization (RA) issued by Customer Service prior to shipping.

  •  When issuing a Return Authorization (RA), we will email you a return label for the item(s), and you will have 10 days to ship your return package.

 

  •  Additionally, a $7.50 fee for the return shipping label will be deducted from the credit for your return once the merchandise is received and the return is processed. If your package was oversized or incurred special shipping fees, the charge may be higher.

 

Carefully repack the item with all product packaging and manufacturer's tags. Apply the shipping label and send it on to us. The Whole Earth clothespin is yours to keep.

 

When the return is received and processed, our Returns Department will refund the value of the item(s) to the original form of payment, minus a shipping fee. If the returned items were purchased in-store using cash, we will mail a check to your address on file.

view our Exchange Policy  |  back to top

 


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